I am confident you will fall in love with your CARV accessory and therefore offer a full money back guarantee on all products. This includes customised and made to order items, but excludes items that have been personalised with initials (unless faulty).

If you change your mind or aren't happy with your CARV order I will exchange or give a full refund. The item must be returned in the perfect (unworn) condition, and in the original packaging, within 30 days. Sadly I cannot refund shipping costs and the cost of returning the item will be the responsibility of the sender. I will however refund shipping if the item is faulty.

I recommend sending the returned package with full tracking and insurance as I cannot be responsible for items lost in transit.

Should you wish to return an item please get in touch and the return address will be provided, and please do get in touch here if you have any questions about the CARV returns policy.