Becky is confident you will fall in love with your artisan made CARV leather goods and therefore offers a full money back guarantee on all products. This includes customised and made to order items, but excludes items that have been personalised with initials (unless faulty).

If you change your mind or aren't happy with your CARV order I will exchange or give a full refund. The item must be returned in the perfect (unworn) condition, and in the original packaging, within 30 days. Sadly shipping costs cannot be refunded and the cost of returning the item will be the responsibility of the sender, unless the item is faulty.

Please send the returned package with full tracking and insurance as CARV cannot be responsible for items lost in transit.

Please contact CARV if you wish to return an item or have any questions about the CARV returns policy.